Viralpep FAQs

Unlocking the Secrets to Effortless Social Media Management

Navigating the world of social media marketing can often feel like a complex maze. That’s where Viralpep’s Frequently Asked Questions (FAQs) come in handy. Our FAQ section is designed to provide you with comprehensive answers to your most pressing queries about Viralpep. From understanding how to maximize the use of our platform to exploring the advanced features we offer, our FAQs are a treasure trove of information, ensuring that you are well-equipped to tackle any challenge in your social media journey.

Dive into our FAQs to discover tips, tricks, and insights that can transform your approach to social media management. Whether you’re a beginner or a seasoned marketer, our FAQs are tailored to guide you towards achieving your social media goals with ease and efficiency.

Viralpep FAQ | Frequently asked questions

About Viralpep

Viralpep emerges as a cutting-edge social media management tool expertly designed to elevate your social media presence. It's not just a tool; it's your partner in navigating the ever-evolving landscape of social media platforms, including LinkedIn, Instagram, Twitter, Facebook, and Pinterest.
At its core, Viralpep is engineered to streamline and optimize your social media account management, offering a comprehensive suite for handling content across multiple platforms. 
Viralpep is the one-stop solution for marketing managers, business owners, businesses, and individuals looking to enhance their digital footprint efficiently.
Viralpep is a comprehensive social media management tool designed to enhance and streamline the management of social media accounts across various platforms such as LinkedIn, Instagram, Twitter, Facebook, and Pinterest. 
Key functionalities include robust post-creation tools, easy scheduling for optimal engagement, team management features for collaborative efforts and in-depth analytics for performance measurement and audience insights. Viralpep positions itself as a strategic partner in social media marketing, enabling users to efficiently manage their digital presence and maximize their social media impact.

Creating an account on Viralpep is easy. With Viralpep, you can create an account in multiple ways. Let's explore each one.


Visit the official website of "Viralpep" and click on the "Login" button.


To create a new account on Viralpep, you'll get three different options to log in using your social media accounts. You can log in to Viralpep using Facebook, Google, and LinkedIn accounts.

Login with Facebook

You can easily create your Viralpep account using your Facebook account. Just click on the "Log in with Facebook" button from the main login page.


Please provide your Facebook credentials.


 
Now, you'll be prompted to provide your confirmation on using your Facebook account with Viralpep.


Next, you need to select the list of Facebook groups and pages that you want to include in your Viralpep account. 

That's it. Your Viralpep account using your Facebook account is ready. Happy Viralpepping!!!!!

Login with LinkedIn

You can create your Viralpep account using your LinkedIn account. Just click on the "Log in with LinkedIn" button from the main login page.




Yes. You can login to Viralpep using your Google Account. 
Step 1: Please navigate to Viralpep's Login Page.

Step 2: Click on "Login With Google." Enter your Gmail account email.

Step 3: Enter the password of your Gmail account.

Step 4: You'll be redirected to Viralpep's dashboard. 

Congratulations!!!! You are now a part of Viralpep, a great Social Media Marketing tool, Happy Marketing from Viralpep.

To learn more about team management in Viralpep, visit Viralpep's Team Management featureThis page provides detailed information on how Viralpep's team management features work, including inviting team members, assigning roles and permissions, collaborating on posts, and ensuring smooth workflow within your team. This page lets you understand how Viralpep can streamline team collaboration and enhance productivity.

Plans

Viralpep offers the following amazing plans
  • Professional - This plan allows you to schedule and publish your content in up to 10 social profiles, pages, or groups.
  • Business - In this plan, you can add up to 50 social profiles to your Viralpep profile. You can customize settings, schedule content, get training, and 24*7 support from our team. You can also add 10 team members.
  • Enterprise - This plan allows you to add up to 100 social profiles to your Viralpep profile. Allowing you to customize settings, schedule content, get training, and 24*7 support from our team. You can also add up to 25 team members.

Note: We offer a 15-day free trial version on the last three plans. Further information is mentioned at https://www.viralpep.com/plans

The free plan offered by Viralpep has a limitation on posting. You cannot upload more than 10 posts per month through your free account.

Once the trial version of your account expires, your account will be locked, and all the scheduled posts will be removed. Users can subscribe to any plan to resume their services.

A business plan and an Enterprise plan has team management:  The team management feature allows you to add your team members to your Viralpep account and alleviate the burden off your shoulder. This will enable them to manage the social profiles on your behalf to which you have granted them access.

Viralpep offers the following plans:

  • Professional Plan: $300 billed annually

  • Business Plan:  $588 billed annually

  • Enterprise Plan: $960 billed annually

To know more about Viralpep plans, feel free to visit the official Viralpep site.

Yes, Viralpep offers a 15-day free trial period for new users. You can sign up and explore the features and functionalities of the platform without the need for a credit card. You can sign up for the free trial here.

Viralpep plans are designed for users dealing with different aspects. 

  • Professional Plan: It’s an ideal choice for getting started with a new social media marketing tool.
  • Business Plan: It’s the perfect choice for growing your business brands.
  • Enterprise Plan: It’s the right choice for organizations or individuals with larger teams.

To know the difference between all the three plans, click here.

Currently, Viralpep does not offer any customized plan. But, yes, if you have any specific requirements, please contact support@viralpep.com

You can find detailed information about Viralpep's plans and pricing on the Plans page. This page provides an overview of the different subscription plans offered by Viralpep, including their features, pricing, and any limitations or restrictions that may apply. By reviewing this page, you can choose the plan that best suits your needs and budget.

To learn more about team management in Viralpep, visit the Team Management page. This page provides detailed information on how Viralpep's team management features work, including inviting team members, assigning roles and permissions, collaborating on posts, and ensuring a smooth workflow within your team. This page lets you understand how Viralpep can streamline team collaboration and enhance productivity.

Viralpep offers a lower monthly price of $59 compared to Hootsuite's $739. Viralpep allows you to connect to 50 social profiles, while Hootsuite allows 35. Both offer unlimited posting. You can compare Viralpep to Hootsuite in more detail on the Best Social Media Scheduling Tools Compared page to see a comprehensive comparison of features, pricing, and capabilities between Viralpep and Hootsuite.

Viralpep offers a lower monthly price of $59 compared to Buffer's $300. Both platforms support unlimited social networks and offer unlimited posting. Viralpep allows you to connect 50 social profiles, while Buffer allows 50. You can explore a detailed comparison of Viralpep and Buffer on the Best Social Media Scheduling Tools Compared page to understand the differences and make an informed decision.

Viralpep offers a lower monthly price of $59 compared to Agorapulse's $149. Both platforms support unlimited social networks and offer unlimited posting. Viralpep allows you to connect 50 social profiles, while Agorapulse allows 20. For a detailed comparison between Viralpep and Agorapulse, visit the Best Social Media Scheduling Tools Compared page to see how they stack up against each other.

Viralpep offers a lower monthly price of $59 compared to SproutSocial's $499. Both platforms support unlimited social profiles and offer unlimited posting. Viralpep provides support for 10 team members, while SproutSocial does not specify the number of team members in the provided information. To delve deeper into the comparison between Viralpep and SproutSocial, visit the Best Social Media Scheduling Tools Compared page.

Viralpep offers a lower monthly price of $59 compared to SocialPilot's $100. Both platforms support 30 social profiles and offer unlimited posting. Viralpep provides support for 6 team members, while SocialPilot offers 24/5 support. For an in-depth comparison between Viralpep and SocialPilot, refer to the Best Social Media Scheduling Tools Compared page.

Viralpep offers a lower monthly price of $59 compared to Loomly's $172. Both platforms support 35 social profiles and offer unlimited posting. Loomly does not specify the number of team members in the provided information, while Viralpep provides support for 14 team members. To see a comprehensive comparison of Viralpep and Loomly, visit the Best Social Media Scheduling Tools Compared page for detailed insights.

Payment

Viralpep accepts major credit cards, such as Visa, Mastercard, and Discover. We also support payment through Stripe. To update your payment details, log in to your Viralpep account here and navigate to the payments section. 

In the case of the PlugnPlay payment gateway, we are storing your card details in an encrypted way, and in that case, only the last four digits of your cards are visible.

You can easily upgrade or downgrade your current plan according to your requirement and choices. There is no restriction.

We offer two billing cycles: Monthly, i.e., for 30 days, and Annually, for 365 days. You can either choose to pay monthly or go for the annual package according to your requirements.

We do not store any payment information on Viralpep. Recurring payments will be made automatically, but you can modify your payment actions through PlugnPlay or Stripe at any point.

I am using free-trial, and now I want to upgrade my account. What are the steps for it?

Step 1: Login to Viralpep using your credentials.

Step 2: Click on “Profile ? My Package” to view the package details.

Step 3: Now, you’ll view the current package details. The next step is to select the package for which you want to upgrade your plan. To upgrade your package to “Enterprise” from the “Business” plan, click “Upgrade to Enterprise Plan”

Step 4: Select the plan, either monthly or yearly.

Step 5: Just enter your card details, and you’re good to go with the new selected plan.

Yes. Of course, you can easily upgrade  or downgrade your plan. You just need to following the steps mentioned below:

Step 1: Login to Viralpep using your credentials.

Step 2: Navigate to the  “Profile ? My Package” to view the package details.

Step 3: Now, you’ll view the current package details. The next step is to select the package for which you want to upgrade your plan. To upgrade your package to “Business” from the “Professional” plan, click “Upgrade to Business Plan.”

Step 4: Now, you’ll see the list of plans available, including the current plan and other plans.

Step 5: Finally, confirm the details of your payment.

Moreover, you can even change the payment details by clicking on the “Edit” icon. You just need to add a new payment method. Click on the “Confirm” button to change the plan.

To add a new payment method, just navigate to the “Billing and Subscriptions.” Click on the “Payment Method" and "Add a Payment Method.” Just enter your essential card details. You also have an option to save this card information as a primary card.



Yes, Viralpep allows you to save your card as a primary card. While creating a new payment method, you just need to enable “Please save this card as a primary card.”

There are various reasons why a credit card may be declined. Factors considered by banks when evaluating charges include spending patterns, account balance, and card information such as expiration date. If your card is declined, we recommend ensuring that your account is updated with the most recent credit card details. If you continue to experience payment failures, it's best to reach out to your bank for further assistance.

Viralpep operates on a monthly or yearly billing cycle, depending on your subscription plan. Your payment will be charged monthly on the same date you signed up. You can manage and update your payments by visiting the payments section in your Viralpep account.

 Yes, you can switch between plans at any time. You can upgrade or downgrade your plan by visiting the payments section in your Viralpep account.

No, there are no long-term commitments or contracts with Viralpep. You can choose to cancel your subscription at any time.

No, Viralpep is transparent about its pricing. The plan prices listed are the only charges you will incur, excluding any applicable taxes.

Viralpep does not offer refunds for canceled subscriptions. However, you can continue accessing and using the platform until your billing cycle ends.

Yes, Viralpep takes the security of your payment information seriously. We use secure and encrypted connections to process your payments and protect your data.

Yes, you will receive an invoice for each payment made towards your Viralpep subscription. You can view your transactions and invoices by visiting the payments section in your Viralpep account.

Yes, when you pay for a year upfront, you can enjoy a discount of approximately 20%. Additionally, we occasionally have seasonal sales that offer further discounts.

No, you will not be charged when your trial period ends. You will be prompted to choose a paid plan if you wish to continue using Viralpep. If you don't select a plan, your trial account will be deactivated, and your personal data will be deleted from our servers. 

You can cancel your Viralpep account at any time, but please note that we do not offer refunds for payments that have already been made towards your service.

If none of the available plans suit your needs, you can contact us by email at support@viralpep.com, and we will be happy to create a custom plan for you.

If you have any additional questions or need further assistance, please email support@viralpep.com. Our team will get back to you as soon as possible.

Yes, as a managed service, Viralpep takes care of automatically backing up your data. You don't need to worry about data backups, as we have you covered.

Currently, there is no option to pause your Viralpep subscription. If you want to stop using the service temporarily, you must cancel your account. Please note that an active subscription is required for Viralpep scheduling to work.

Card payment failures for Viralpep subscriptions can occur for various reasons, including incorrect billing information, incorrect card type, transactions marked as fraud by the bank, expired cards, browser cache issues, or specific issues related to India-based credit cards. If you encounter any payment issues with Viralpep, please contact our support team at support@viralpep.com for assistance. They will guide you through the troubleshooting process and provide the necessary support to resolve the payment issue.

Features

The team management feature allows you to add the team members or subordinates in your Viralpep account with the required authority. This feature is handy when you are managing a lot of social media profiles. You can allot different profiles to different team members and alleviate the burden. It eliminates the repetition of work and streamlines the process. You can also customize the responsibilities of each subordinate.


Viralpep is an efficient tool for content scheduling. Firstly, select the social profiles on which you want to publish your post. Once you upload the content, you will be provided with the option of publishing or scheduling, select scheduling. You will then be asked the time and date for updating the post on your profile. Set the time, and you are done. It will be uploaded at the scheduled time and date. It is as easy as it sounds.


We currently support five social media platforms - Facebook, Twitter, LinkedIn, Instagram, and Pinterest.


We allow our users to upload bulk images in one go, but it entirely depends on the social media platform guidelines. You do not have to go through the exhausting task of selecting an image over and over again to post it on social profiles.


The team management feature, which is available in our Business and Enterprise plans, allows you to give admin rights to your team member. You can easily add your team members to your Business or Enterprise account and grant either sub-account or admin access to them, by which they can manage your account on your behalf. Even then, the authority to edit the access permission remains with you.


Yes, our website is compatible with all mobile devices. So even if you are planning to travel anywhere, log in with your mobile device and don’t miss out on the work.


Yes, you can download the subscription package invoice in a pdf format.


Yes, Viralpep allows you to change the timezone of a specific post you want to schedule. You can change the timezone: Go to ‘Create Post’ page, a schedule pop-up will open. In it, select the edit option. You will be then asked to enter the city for the timezone. Enter the favorable option and it's done.

Viralpep strictly works as per the social media platform guidelines. So, based on the platform, you can upload multiple images to your post.

Yes, you can easily change the sequence. Once you upload the images, you can easily drag and set the proper sequence per your requirement in the image area.

As per the different social media policies, you must upload the same media format in a single post. You can upload either images, or a gif or a video.

Viralpep prompts you with an error message if you upload multiple media formats in a single post and will not allow you to post.

Viralpep supports the following types of Instagram posts:

  1. Post: This refers to a regular photo or video post on your Instagram feed. You can create engaging visual content, add captions and hashtags, and share it with your followers.

  2. Reel: Viralpep also supports Instagram Reels, short videos with music, or audio that can be edited with various creative effects. Reels allow you to capture and share entertaining or informative content with your audience.

Using Viralpep, you can easily schedule and publish regular posts and Reels on your Instagram account, enhancing your social media presence and engaging with your followers effectively.

The character limits for posts on different social media platforms via Viralpep are as follows:

  • Facebook: 63,206 characters
  • Twitter: 280 characters
  • Pinterest: 500 characters 
  • LinkedIn: 3,000 characters
  • Instagram: 2,200 characters

Please note that these limits refer to the maximum number of characters allowed in the text portion of a post. It's important to keep in mind that including images, videos, or links in your posts may reduce the available character count. It's always recommended to review and optimize your content to fit within the specified character limits for each platform.

Viralpep supports popular image formats such as JPEG, PNG, and GIF.

Viralpep supports images with a maximum size of 10MB and a maximum resolution of 1200 x 900 pixels.

Viralpep supports common video formats such as MP4, GIF, and MOV.

Viralpep allows for the inclusion of one video per post, with a maximum video file size of 400 MB.

Viralpep supports GIFs with a maximum size of 50MB.

Yes, you can upload multiple GIFs using Viralpep.

To change the sequence of images in your post, you can use the drag-and-drop feature in Viralpep's post composer. Simply click and hold on an image, then drag it to the desired position within the post.

For Facebook, the recommended image size is 1,200 x 630 pixels. The minimum required size is 200 x 200 pixels.

For LinkedIn, the recommended image size is 1,200 x 627 pixels. The minimum required size is 552 x 276 pixels.

For Twitter, the recommended image size is 1,200 x 675 pixels. The minimum required size is 600 x 335 pixels.

For Instagram, the recommended image size is 1,080 x 1,080 pixels. The minimum required size is 600 x 600 pixels.

You can post multiple images at once on Facebook via Viralpep. There is no specific limit to the number of images you can post in a single Facebook post.

You can post up to 4 images at once on Twitter via Viralpep. Twitter allows you to attach up to 4 images to a single tweet.

You can post multiple images at once on Instagram via Viralpep. Instagram supports the creation of multi-image posts, also known as carousel posts, where you can include up to 10 images in a single post.

Similar to Facebook, there is no specific limit to the number of images you can include in a single LinkedIn post. However, it's recommended to use a reasonable number of images to maintain the quality and engagement of your post.

If you select multiple social media platforms and try to post more than 20 images in a single post via Viralpep, the behavior will depend on the limitations imposed by each platform.

  • For Twitter, which has a limit of 4 images per tweet, Viralpep will automatically select the first 4 images from the set and include them in the tweet. The remaining images will not be included in the tweet.

  • For other social media platforms like Facebook, Instagram, and LinkedIn, which do not have specific limitations on the number of images per post, Viralpep will include all the images in the post without any truncation or exclusion.

By following these guidelines, you can effectively utilize Viralpep to manage and optimize your posts across various social media platforms.

It's important to note that posting a large number of images in a single post may affect the performance and engagement of your content, so it's recommended to use a reasonable number of images that align with the best practices of each platform.


You can manage your social media accounts, tag them, pin them, and view additional details by accessing the social accounts page through this link: Social Media Accounts.

To access your profile settings, where you can change your name, photo, timezone, email notification settings, and more, use this link: Profile Settings.

You can change your subscription packages, view transactions and invoices, and manage payment methods by visiting the package management page using this link: Package Management.

The Viralpep Preview Pane is a feature that allows you to preview how your post will appear on different social media platforms before publishing. It helps you ensure that your content is formatted correctly and visually appealing across different channels.

If a post fails in Viralpep, it means that the post cannot be published to the selected social media platform. This can happen due to various reasons such as connectivity issues, platform-specific limitations, or invalid credentials. When a post fails, you will receive an error message indicating the reason for the failure via email, and you can also check it in the status tab.

In Viralpep, you can view a list of post successes and failures in the status section. This section provides an overview of your post performance, including the number of successful posts and any failed posts. You can access detailed information about each post, including the error message for failed posts.

Yes, you can report a failed post in Viralpep. When a post fails, you have the option to report the issue to the support team. This helps the Viralpep team investigate and resolve any technical issues that may have caused the failure.

The "Pin Account" feature in Viralpep allows you to prioritize the visibility and accessibility of specific social media accounts. By pinning an account, it will be displayed prominently in your account list, making it easier to access and manage. This is useful when you have multiple accounts and want to give priority to certain accounts.

Groups in Viralpep provide a way to categorize and organize your social media accounts and posts. By using groups, you can easily filter and manage your accounts based on specific criteria such as client names, campaign types, or content categories. Groups help you streamline your workflow, improve organization, and enhance your ability to track and analyze performance based on different groups.

The team management feature in the Business and Enterprise plans allows you to collaborate with your team members and assign specific roles and permissions for managing your social media accounts on Viralpep. You can learn more about team management here.

Scheduling posts on Viralpep is easy. After connecting your social media accounts, you can create and customize your posts, select the desired date and time, and schedule them for automatic publishing across your chosen social channels. To schedule posts, visit the composer page in your Viralpep account.

Viralpep supports various social media channels, including Facebook, Twitter, LinkedIn, Instagram, and Pinterest. You can connect and manage multiple social channels simultaneously. To view and manage your connecte