Navigating the world of social media marketing can often feel like a complex maze. That’s where Viralpep’s Frequently Asked Questions (FAQs) come in handy. Our FAQ section is designed to provide you with comprehensive answers to your most pressing queries about Viralpep. From understanding how to maximize the use of our platform to exploring the advanced features we offer, our FAQs are a treasure trove of information, ensuring that you are well-equipped to tackle any challenge in your social media journey.
Dive into our FAQs to discover tips, tricks, and insights that can transform your approach to social media management. Whether you’re a beginner or a seasoned marketer, our FAQs are tailored to guide you towards achieving your social media goals with ease and efficiency.
Creating an account on Viralpep is easy. With Viralpep, you can create an account in multiple ways. Let's explore each one.
| Visit the official website of "Viralpep" and click on the "Login" button. |  |
To create a new account on Viralpep, you'll get three different options to log in using your social media accounts. You can log in to Viralpep using Facebook, Google, and LinkedIn accounts.
Login with Facebook
You can easily create your Viralpep account using your Facebook account. Just click on the "Log in with Facebook" button from the main login page. |  |
Please provide your Facebook credentials. |  |
| Now, you'll be prompted to provide your confirmation on using your Facebook account with Viralpep. |  |
Next, you need to select the list of Facebook groups and pages that you want to include in your Viralpep account.
That's it. Your Viralpep account using your Facebook account is ready. Happy Viralpepping!!!!!
Login with LinkedIn
You can create your Viralpep account using your LinkedIn account. Just click on the "Log in with LinkedIn" button from the main login page. |  |
To know the difference between all the three plans, click here.
I am using free-trial, and now I want to upgrade my account. What are the steps for it?
Step 1: Login to Viralpep using your credentials.
Step 2: Click on “Profile ? My Package” to view the package details.
Step 3: Now, you’ll view the current package details. The next step is to select the package for which you want to upgrade your plan. To upgrade your package to “Enterprise” from the “Business” plan, click “Upgrade to Enterprise Plan”
Step 4: Select the plan, either monthly or yearly.
Step 5: Just enter your card details, and you’re good to go with the new selected plan.
Yes. Of course, you can easily upgrade or downgrade your plan. You just need to following the steps mentioned below:
Step 1: Login to Viralpep using your credentials.
Step 2: Navigate to the “Profile ? My Package” to view the package details.
Step 3: Now, you’ll view the current package details. The next step is to select the package for which you want to upgrade your plan. To upgrade your package to “Business” from the “Professional” plan, click “Upgrade to Business Plan.”
Step 4: Now, you’ll see the list of plans available, including the current plan and other plans.
Step 5: Finally, confirm the details of your payment.
Moreover, you can even change the payment details by clicking on the “Edit” icon. You just need to add a new payment method. Click on the “Confirm” button to change the plan.
To add a new payment method, just navigate to the “Billing and Subscriptions.” Click on the “Payment Method" and "Add a Payment Method.” Just enter your essential card details. You also have an option to save this card information as a primary card.
Yes, Viralpep allows you to save your card as a primary card. While creating a new payment method, you just need to enable “Please save this card as a primary card.”
There are various reasons why a credit card may be declined. Factors considered by banks when evaluating charges include spending patterns, account balance, and card information such as expiration date. If your card is declined, we recommend ensuring that your account is updated with the most recent credit card details. If you continue to experience payment failures, it's best to reach out to your bank for further assistance.
Viralpep operates on a monthly or yearly billing cycle, depending on your subscription plan. Your payment will be charged monthly on the same date you signed up. You can manage and update your payments by visiting the payments section in your Viralpep account.
Yes, you can switch between plans at any time. You can upgrade or downgrade your plan by visiting the payments section in your Viralpep account.
No, there are no long-term commitments or contracts with Viralpep. You can choose to cancel your subscription at any time.
Viralpep does not offer refunds for canceled subscriptions. However, you can continue accessing and using the platform until your billing cycle ends.
Yes, Viralpep takes the security of your payment information seriously. We use secure and encrypted connections to process your payments and protect your data.
Yes, you will receive an invoice for each payment made towards your Viralpep subscription. You can view your transactions and invoices by visiting the payments section in your Viralpep account.
Yes, when you pay for a year upfront, you can enjoy a discount of approximately 20%. Additionally, we occasionally have seasonal sales that offer further discounts.
No, you will not be charged when your trial period ends. You will be prompted to choose a paid plan if you wish to continue using Viralpep. If you don't select a plan, your trial account will be deactivated, and your personal data will be deleted from our servers.
You can cancel your Viralpep account at any time, but please note that we do not offer refunds for payments that have already been made towards your service.
If none of the available plans suit your needs, you can contact us by email at support@viralpep.com, and we will be happy to create a custom plan for you.
If you have any additional questions or need further assistance, please email support@viralpep.com. Our team will get back to you as soon as possible.
The team management feature allows you to add the team members or subordinates in your Viralpep account with the required authority. This feature is handy when you are managing a lot of social media profiles. You can allot different profiles to different team members and alleviate the burden. It eliminates the repetition of work and streamlines the process. You can also customize the responsibilities of each subordinate.
The team management feature, which is available in our Business and Enterprise plans, allows you to give admin rights to your team member. You can easily add your team members to your Business or Enterprise account and grant either sub-account or admin access to them, by which they can manage your account on your behalf. Even then, the authority to edit the access permission remains with you.
Viralpep strictly works as per the social media platform guidelines. So, based on the platform, you can upload multiple images to your post.
Yes, you can easily change the sequence. Once you upload the images, you can easily drag and set the proper sequence per your requirement in the image area.
As per the different social media policies, you must upload the same media format in a single post. You can upload either images, or a gif or a video.
For Facebook, the recommended image size is 1,200 x 630 pixels. The minimum required size is 200 x 200 pixels.
For LinkedIn, the recommended image size is 1,200 x 627 pixels. The minimum required size is 552 x 276 pixels.
For Twitter, the recommended image size is 1,200 x 675 pixels. The minimum required size is 600 x 335 pixels.
For Instagram, the recommended image size is 1,080 x 1,080 pixels. The minimum required size is 600 x 600 pixels.
You can change your subscription packages, view transactions and invoices, and manage payment methods by visiting the package management page using this link: Package Management.
The team management feature in the Business and Enterprise plans allows you to collaborate with your team members and assign specific roles and permissions for managing your social media accounts on Viralpep. You can learn more about team management here.
Yes, Viralpep supports multiple photo postings, depending on the social media platform guidelines. You can attach and schedule posts with multiple images to engage your audience visually. To schedule posts with multiple photos, visit the composer page and select the images you want to include in your post.
Yes, Viralpep allows you to grant admin access to team members, giving them the necessary permissions to manage your account, schedule posts, and collaborate effectively. To manage team members and assign roles, visit the team page in your Viralpep account.
Yes, you can download the subscription package invoice for your Viralpep plan. The invoice can be accessed through your account settings or by contacting our support team. For more information on managing your subscription and invoices, visit the My Packages page.
Yes, Viralpep allows you to customize the timezone for each post individually. This feature enables you to target specific audiences in different time zones and optimize the timing of your posts accordingly. To change the timezone for a post, visit the composer page and adjust the timezone settings.
Viralpep allows you to schedule unlimited posts in advance. There are no restrictions on the number of posts you can plan, giving you the freedom to create and schedule your content according to your marketing strategy. To schedule posts in advance, visit the composer page and set the desired date and time for each post.
Once you log in to your account, you can find one menu called "Ticket" on the right-hand side. Through that link, you can submit any of your queries/issues directly to us.
We always try to better ourselves, and if you have any suggestions or issues, you can always write to us at support@viralpep.com. We will try our best to solve your query as fast as possible.
Absolutely, Viralpep excels as a social media management platform for agencies, designed to handle multiple clients' accounts efficiently. It's an ideal social media scheduler for agencies, allowing seamless management and coordination of diverse social media campaigns from a single dashboard, offering features like:
Easily switch between and manage multiple clients' social media profiles.
Clients can easily approve posts, thereby streamlining the entire process.
Assign team members to specific client accounts with tailored access permissions.
You can use tags to group your clients account and when you select a tag, they all automatically get selected when composing.
Viralpep provides real-time notifications for important updates related to each client's account, such as engagement alerts, scheduled post reminders, and notifications for any issues with the accounts (like disconnections or required actions). These notifications help agencies stay on top of all activities and respond promptly to any necessary adjustments in the strategy.
The platform offers comprehensive analytics for each client's social media performance. This includes data on engagement rates, audience growth, content performance, and more. Agencies can use these insights to make data-driven decisions, tailor content strategies for each client, and demonstrate the effectiveness of their campaigns to clients through detailed reports.
Viralpep's feature of assigning specific client accounts to designated team members streamlines organization and ensures the right personnel manage the appropriate accounts. It supports role-based access, allowing team members to have permissions aligned with their agency roles, be it content creation, strategy, or analytics.
Viralpep enables the creation of a visual workflow for each client's social media strategy, covering stages like content creation, review, approval, scheduling, and analytics. This streamlined workflow ensures team alignment and efficiency in managing each client's social media activities.
Streamline content creation, scheduling, and publishing for multiple clients.
Track and analyze the performance of each client's social media strategy separately.
Yes, Viralpep features comprehensive capabilities for team collaboration, making it a preferred social media tool for agencies. It supports adding team members, assigning specific roles and permissions, and establishing approval workflows, ensuring high-quality content management and publication across client accounts.
The capacity for team additions in Viralpep varies by your chosen subscription plan, making it a flexible social media team collaboration tool for agencies.
Business Plan: It allows you to add 10 members per account.
Enterprise Plan: It allows you to add 25 members per account.
