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Navigating the world of social media marketing can often feel like a complex maze. That’s where Viralpep’s Frequently Asked Questions (FAQs) come in handy. Our FAQ section is designed to provide you with comprehensive answers to your most pressing queries about Viralpep. From understanding how to maximize the use of our platform to exploring the advanced features we offer, our FAQs are a treasure trove of information, ensuring that you are well-equipped to tackle any challenge in your social media journey.
Dive into our FAQs to discover tips, tricks, and insights that can transform your approach to social media management. Whether you’re a beginner or a seasoned marketer, our FAQs are tailored to guide you towards achieving your social media goals with ease and efficiency.
Creating an account on Viralpep is easy. With Viralpep, you can create an account in multiple ways. Let's explore each one.
| Visit the official website of "Viralpep" and click on the "Login" button. |  |
To create a new account on Viralpep, you'll get three different options to log in using your social media accounts. You can log in to Viralpep using Facebook, Google, and LinkedIn accounts.
Login with Facebook
You can easily create your Viralpep account using your Facebook account. Just click on the "Log in with Facebook" button from the main login page. |  |
Please provide your Facebook credentials. |  |
| Now, you'll be prompted to provide your confirmation on using your Facebook account with Viralpep. |  |
Next, you need to select the list of Facebook groups and pages that you want to include in your Viralpep account.
That's it. Your Viralpep account using your Facebook account is ready. Happy Viralpepping!!!!!
Login with LinkedIn
You can create your Viralpep account using your LinkedIn account. Just click on the "Log in with LinkedIn" button from the main login page. |  |
To know the difference between all the three plans, click here.
I am using free-trial, and now I want to upgrade my account. What are the steps for it?
Step 1: Login to Viralpep using your credentials.
Step 2: Click on “Profile ? My Package” to view the package details.
Step 3: Now, you’ll view the current package details. The next step is to select the package for which you want to upgrade your plan. To upgrade your package to “Enterprise” from the “Business” plan, click “Upgrade to Enterprise Plan”
Step 4: Select the plan, either monthly or yearly.
Step 5: Just enter your card details, and you’re good to go with the new selected plan.
Yes. Of course, you can easily upgrade or downgrade your plan. You just need to following the steps mentioned below:
Step 1: Login to Viralpep using your credentials.
Step 2: Navigate to the “Profile ? My Package” to view the package details.
Step 3: Now, you’ll view the current package details. The next step is to select the package for which you want to upgrade your plan. To upgrade your package to “Business” from the “Professional” plan, click “Upgrade to Business Plan.”
Step 4: Now, you’ll see the list of plans available, including the current plan and other plans.
Step 5: Finally, confirm the details of your payment.
Moreover, you can even change the payment details by clicking on the “Edit” icon. You just need to add a new payment method. Click on the “Confirm” button to change the plan.
To add a new payment method, just navigate to the “Billing and Subscriptions.” Click on the “Payment Method" and "Add a Payment Method.” Just enter your essential card details. You also have an option to save this card information as a primary card.
Yes, Viralpep allows you to save your card as a primary card. While creating a new payment method, you just need to enable “Please save this card as a primary card.”
There are various reasons why a credit card may be declined. Factors considered by banks when evaluating charges include spending patterns, account balance, and card information such as expiration date. If your card is declined, we recommend ensuring that your account is updated with the most recent credit card details. If you continue to experience payment failures, it's best to reach out to your bank for further assistance.
Viralpep operates on a monthly or yearly billing cycle, depending on your subscription plan. Your payment will be charged monthly on the same date you signed up. You can manage and update your payments by visiting the payments section in your Viralpep account.
Yes, you can switch between plans at any time. You can upgrade or downgrade your plan by visiting the payments section in your Viralpep account.
No, there are no long-term commitments or contracts with Viralpep. You can choose to cancel your subscription at any time.
Viralpep does not offer refunds for canceled subscriptions. However, you can continue accessing and using the platform until your billing cycle ends.
Yes, Viralpep takes the security of your payment information seriously. We use secure and encrypted connections to process your payments and protect your data.
Yes, you will receive an invoice for each payment made towards your Viralpep subscription. You can view your transactions and invoices by visiting the payments section in your Viralpep account.
Yes, when you pay for a year upfront, you can enjoy a discount of approximately 20%. Additionally, we occasionally have seasonal sales that offer further discounts.
No, you will not be charged when your trial period ends. You will be prompted to choose a paid plan if you wish to continue using Viralpep. If you don't select a plan, your trial account will be deactivated, and your personal data will be deleted from our servers.
You can cancel your Viralpep account at any time, but please note that we do not offer refunds for payments that have already been made towards your service.
If none of the available plans suit your needs, you can contact us by email at support@viralpep.com, and we will be happy to create a custom plan for you.
If you have any additional questions or need further assistance, please email support@viralpep.com. Our team will get back to you as soon as possible.
The team management feature allows you to add the team members or subordinates in your Viralpep account with the required authority. This feature is handy when you are managing a lot of social media profiles. You can allot different profiles to different team members and alleviate the burden. It eliminates the repetition of work and streamlines the process. You can also customize the responsibilities of each subordinate.
The team management feature, which is available in our Business and Enterprise plans, allows you to give admin rights to your team member. You can easily add your team members to your Business or Enterprise account and grant either sub-account or admin access to them, by which they can manage your account on your behalf. Even then, the authority to edit the access permission remains with you.
Viralpep strictly works as per the social media platform guidelines. So, based on the platform, you can upload multiple images to your post.
Yes, you can easily change the sequence. Once you upload the images, you can easily drag and set the proper sequence per your requirement in the image area.
As per the different social media policies, you must upload the same media format in a single post. You can upload either images, or a gif or a video.
For Facebook, the recommended image size is 1,200 x 630 pixels. The minimum required size is 200 x 200 pixels.
For LinkedIn, the recommended image size is 1,200 x 627 pixels. The minimum required size is 552 x 276 pixels.
For Twitter, the recommended image size is 1,200 x 675 pixels. The minimum required size is 600 x 335 pixels.
For Instagram, the recommended image size is 1,080 x 1,080 pixels. The minimum required size is 600 x 600 pixels.
You can change your subscription packages, view transactions and invoices, and manage payment methods by visiting the package management page using this link: Package Management.
The team management feature in the Business and Enterprise plans allows you to collaborate with your team members and assign specific roles and permissions for managing your social media accounts on Viralpep. You can learn more about team management here.
Yes, Viralpep supports multiple photo postings, depending on the social media platform guidelines. You can attach and schedule posts with multiple images to engage your audience visually. To schedule posts with multiple photos, visit the composer page and select the images you want to include in your post.
Yes, Viralpep allows you to grant admin access to team members, giving them the necessary permissions to manage your account, schedule posts, and collaborate effectively. To manage team members and assign roles, visit the team page in your Viralpep account.
Yes, you can download the subscription package invoice for your Viralpep plan. The invoice can be accessed through your account settings or by contacting our support team. For more information on managing your subscription and invoices, visit the My Packages page.
Yes, Viralpep allows you to customize the timezone for each post individually. This feature enables you to target specific audiences in different time zones and optimize the timing of your posts accordingly. To change the timezone for a post, visit the composer page and adjust the timezone settings.
Viralpep allows you to schedule unlimited posts in advance. There are no restrictions on the number of posts you can plan, giving you the freedom to create and schedule your content according to your marketing strategy. To schedule posts in advance, visit the composer page and set the desired date and time for each post.
Once you log in to your account, you can find one menu called "Ticket" on the right-hand side. Through that link, you can submit any of your queries/issues directly to us.
We always try to better ourselves, and if you have any suggestions or issues, you can always write to us at support@viralpep.com. We will try our best to solve your query as fast as possible.
Absolutely, Viralpep excels as a social media management platform for agencies, designed to handle multiple clients' accounts efficiently. It's an ideal social media scheduler for agencies, allowing seamless management and coordination of diverse social media campaigns from a single dashboard, offering features like:
Easily switch between and manage multiple clients' social media profiles.
Clients can easily approve posts, thereby streamlining the entire process.
Assign team members to specific client accounts with tailored access permissions.
You can use tags to group your clients account and when you select a tag, they all automatically get selected when composing.
Viralpep provides real-time notifications for important updates related to each client's account, such as engagement alerts, scheduled post reminders, and notifications for any issues with the accounts (like disconnections or required actions). These notifications help agencies stay on top of all activities and respond promptly to any necessary adjustments in the strategy.
The platform offers comprehensive analytics for each client's social media performance. This includes data on engagement rates, audience growth, content performance, and more. Agencies can use these insights to make data-driven decisions, tailor content strategies for each client, and demonstrate the effectiveness of their campaigns to clients through detailed reports.
Viralpep's feature of assigning specific client accounts to designated team members streamlines organization and ensures the right personnel manage the appropriate accounts. It supports role-based access, allowing team members to have permissions aligned with their agency roles, be it content creation, strategy, or analytics.
Viralpep enables the creation of a visual workflow for each client's social media strategy, covering stages like content creation, review, approval, scheduling, and analytics. This streamlined workflow ensures team alignment and efficiency in managing each client's social media activities.
Streamline content creation, scheduling, and publishing for multiple clients.
Track and analyze the performance of each client's social media strategy separately.
Yes, Viralpep features comprehensive capabilities for team collaboration, making it a preferred social media tool for agencies. It supports adding team members, assigning specific roles and permissions, and establishing approval workflows, ensuring high-quality content management and publication across client accounts.
The capacity for team additions in Viralpep varies by your chosen subscription plan, making it a flexible social media team collaboration tool for agencies.
Business Plan: It allows you to add 10 members per account.
Enterprise Plan: It allows you to add 25 members per account.
Yes, Viralpep enables scheduling posts according to different time zones. This feature is particularly useful for consultants managing social media for clients in various geographical locations, ensuring content is posted at the most optimal times for different audiences.
Viralpep offers comprehensive analytics for each social media platform, providing insights into metrics like engagement, reach, likes, comments, and overall campaign performance. This data helps consultants refine their strategies and demonstrate the effectiveness of their social media efforts to clients.
The number of team members you can add in Viralpep typically depends on your subscription plan. Business and Enterprise plans allow you to add the teams in your account.
Business Plan: It allows you to add 10 members per account.
Enterprise Plan: It allows you to add 25 members per account.
Viralpep streamlines the management of multiple social media platforms by consolidating them into a single dashboard. This allows influencers to switch between accounts efficiently, ensuring a unified and consistent online presence across platforms like Instagram, Twitter, Facebook, and more.
Yes, Viralpep's scheduling feature allows influencers to plan and automate their social media posts. This ensures regular content delivery, which is essential for maintaining follower engagement and growing an audience, even when influencers cannot post manually.
With Viralpep’s tagging and "Pin Account" features, influencers can categorize their audience and tailor content for different segments. This helps in creating more relevant and engaging content for diverse demographics across various social media platforms.
Yes, Viralpep offers comprehensive analytics, providing insights into post engagement, audience demographics, and other performance metrics. This information helps influencers refine their content strategies based on data-driven feedback.
Viralpep’s post preview feature lets influencers see how their content will appear on each platform before posting. This ensures the content is optimized for each platform's specific format, leading to better audience engagement and a polished online presence.
The number of team members you can add in Viralpep typically depends on your subscription plan. Business and Enterprise plans allow you to add the teams in your account.
Business Plan: It allows you to add 10 members per account.
Enterprise Plan: It allows you to add 25 members per account.
An audit trail feature in a social media management tool like Viralpep would typically track changes and actions taken within the account, such as post creation, edits, deletions, and user logins. This feature is crucial for accountability and tracking the history of actions within the tool.
Viralpep offers a centralized dashboard that allows you to manage multiple social media accounts in one place. This streamlines the process of creating, scheduling, and publishing posts across various platforms, saving time and effort.
Viralpep's tagging and categorization features help you organize your social media accounts based on criteria like audience, location, or campaign type. This simplifies content management and enables you to tailor posts to specific segments of your audience.
Viralpep's analytics feature provides valuable data on engagement rates, reach, impressions, and user interactions. These insights empower organizations to assess the effectiveness of their social media strategies and make data-driven decisions.
The number of team members you can add in Viralpep typically depends on your subscription plan. Business and Enterprise plans allow you to add the teams in your account
Business Plan: It allows you to add 10 members per account.
Enterprise Plan: It allows you to add 25 members per account.
An audit trail feature in a social media management tool like Viralpep would typically track changes and actions taken within the account, such as post creation, edits, deletions, and user logins. This feature is crucial for accountability and tracking the history of actions within the tool.
The number of team members you can add in Viralpep typically depends on your subscription plan. Business and Enterprise plans allow you to add the teams in your account
Business Plan: It allows you to add 10 members per account.
Enterprise Plan: It allows you to add 25 members per account.
An audit trail feature in a social media management tool like Viralpep would typically track changes and actions taken within the account, such as post creation, edits, deletions, and user logins. This feature is crucial for accountability and tracking the history of actions within the tool.
The number of team members you can add in Viralpep typically depends on your subscription plan. Business and Enterprise plans allow you to add the teams in your account.
Business Plan: It allows you to add 10 members per account.
Enterprise Plan: It allows you to add 25 members per account.
An audit trail feature in a social media management tool like Viralpep would typically track changes and actions taken within the account, such as post creation, edits, deletions, and user logins. This feature is crucial for accountability and tracking the history of actions within the tool.
The number of team members you can add in Viralpep typically depends on your subscription plan. Business and Enterprise plans allow you to add the teams in your account.
Business Plan: It allows you to add 10 members per account.
Enterprise Plan: It allows you to add 25 members per account.
An audit trail feature in a social media management tool like Viralpep would typically track changes and actions taken within the account, such as post creation, edits, deletions, and user logins. This feature is crucial for accountability and tracking the history of actions within the tool.
Our analytics feature provides valuable insights into the performance of your social media campaigns. Real estate professionals can track engagement metrics and content effectiveness to refine their marketing strategies and maximize ROI.
Yes, our collaboration features are ideal for real estate teams working on joint projects or managing multiple listings. From sharing content to coordinating marketing campaigns, Viralpep streamlines communication and enhances teamwork for improved efficiency and productivity.
Yes, our user interface is designed to be user-friendly and intuitive. Whether you're a tech-savvy agent or new to social media marketing, our platform is easy to navigate and requires minimal training to get started.
Our dedicated customer support team is available to assist real estate professionals with any questions or issues they may encounter. Whether you need technical assistance or strategic advice, we're here to help you succeed in your social media marketing efforts.
We offer scalable solutions to accommodate real estate businesses of all sizes. Whether you're a solo agent or a large agency with multiple team members and clients, our platform can be customized to meet your needs.
The number of team members you can add in Viralpep typically depends on your subscription plan. Business and Enterprise plans allow you to add the teams in your account.
Business Plan: It allows you to add 10 members per account.
Enterprise Plan: It allows you to add 25 members per account.
An audit trail feature in a social media management tool like Viralpep would typically track changes and actions taken within the account, such as post creation, edits, deletions, and user logins. This feature is crucial for accountability and tracking the history of actions within the tool.
Yes, our tool allows for advanced story scheduling on Facebook and Instagram, enabling you to plan and execute your content strategy more effectively.
Using our social media stories publishing tool, you can expect a 50% increase in audience engagement and a 60% increase in brand presence through impactful, resonating story content.
The tool is designed with an intuitive interface, making it easy for anyone to craft, upload, and manage stories on Facebook and Instagram without any technical expertise.
It offers a range of customization options to ensure that your stories are visually appealing and align with your brand's style and voice.
Yes, with Viralpep, team collaboration is a breeze. Assign roles, set permissions, and share feedback with your team all in one place.
Yes, with Viralpep’s competitor analysis feature, you can track and measure your performance against industry benchmarks.
Scheduling in advance allows for consistent posting, reaching audiences at peak times, and ensures your social media strategy aligns with your brand goals.
Yes, you can start with a 15-day free trial to explore the "Post Reels" feature and other Viralpep offerings.
Absolutely, you can edit or adjust your scheduled Reels to ensure they align perfectly with your messaging and visual aesthetics before they are published.
Yes, the tool includes analytics features that allow you to track the performance of your Reels, giving you insights into engagement, reach, and overall impact.
While our tool is versatile, adhering to Instagram's content guidelines is important. While creativity is encouraged, content should remain appropriate and respectful.
Viralpep ensures that videos retain their original quality. We prioritize providing the best visual experience for your audience.
Absolutely. Viralpep values your data's privacy and security. We employ robust encryption and security protocols to protect your videos and other data.
Our dedicated support team is available to assist you with any challenges or queries regarding the "Upload Videos" feature or any other aspect of Viralpep.
Yes, our URL Shortener Tool includes tracking features that provide insights into how your audience interacts with your links, which is crucial for refining your content strategies.
Yes, by shortening URLs, you can save valuable characters, especially on platforms like Twitter where brevity is key, allowing for more clear and focused messaging.
Shortened links appear more polished and trustworthy, which can enhance the overall appeal of your posts and encourage more clicks from your audience.
The URL Shortener tool offers the ability to create clean and condensed links, enhancing the professional appearance of your profile and posts. It also provides analytics to optimize audience engagement strategies.
Yes, by pairing your visually appealing content with short, unobtrusive URLs, the tool increases the likelihood of repins and engagements on visually-focused platforms like Pinterest.
Yes, the feature supports collaborative efforts, enabling team members to suggest changes, review content, and collectively produce impactful social media posts.
It supports major social media platforms like Facebook, Instagram, Twitter, LinkedIn, and others, offering tailored drafting and refinement capabilities for each.
Post draft feature enables users to pause, review, and refine their content, ensuring that every detail, from hashtags to visuals, is fine-tuned for maximum impact.
This would depend on your specific Viralpep plan. Typically, there is a generous allowance for draft storage, catering to diverse content scheduling needs.
Yes, once your draft is finalized, you can easily schedule it for posting at your preferred time and date directly from the draft interface.
Yes, it offers version tracking to monitor and revert changes, making managing multiple iterations of a single post easier.
The feature is designed to handle various content types, allowing for seamless integration and editing of images, videos, and text within your drafts.
Our support team is always here to assist. Reach out to us via [support@viralpep.com].
It's a feature in Viralpep that easily extract the meta details from any URL. It means that you just need to provide the URL, and Viralpep provides you with all the essential meta details for the specific URL.
Currently, it supports Facebook, Twitter, and LinkedIn.
Providing actionable insights and a deeper understanding of your audience's behaviors and preferences helps refine your marketing strategies.
Yes, you can access the feature with our 15-day free trial of Viralpep.
We ensure enhanced data accuracy, giving you reliable insights for your decision-making processes.
Yes, Meta Detail Extractor offers a user-friendly interface that allows customization for your specific needs.
Viralpep prioritizes data security, ensuring your extracted details remain confidential.
With real-time metrics, the Meta Detail Extractor provides the most recent and relevant data.
Yes, you can create and customize groups to suit different campaigns, brands, or content strategies, giving you flexibility in managing and presenting your social media presence.
Teams can work more efficiently by focusing on specific groupings, ensuring everyone is aligned with the campaign's goals, improving coordination and results.
The number of profiles per group may depend on your subscription plan with Viralpep, but the platform is designed to accommodate the needs of businesses of all sizes.
Grouping profiles allows for consolidated analytics, giving you a comprehensive view of your social media performance across all grouped profiles, helping to inform better decision-making.
Absolutely! The Profile Grouping feature enables you to schedule and publish content across multiple profiles within a group simultaneously, enhancing your efficiency.
For organizations managing multiple brands, Profile Grouping offers a streamlined way to differentiate content strategies, maintain brand consistency, and monitor performance separately yet efficiently.
Yes, Viralpep provides the flexibility to reassign profiles to different groups as your strategy evolves, ensuring your social media management remains agile.
By creating a dedicated group for the event, you can focus your efforts on specific content, scheduling, and analytics, making it easier to track the event's social media traction and engagement.
Yes, the feature is designed to support cross-platform management, enabling you to manage profiles across different social media platforms within each group.
Notifications are primarily facilitated through Viralpep’s team collaboration feature rather than directly through Profile Grouping. Within teams, members can receive notifications for tasks requiring attention, such as approving or rejecting scheduled posts. This system ensures that all team members are aligned and can respond promptly to collaboration needs, maintaining a seamless workflow and consistent content quality across your grouped social media profiles.
It depends on the platform. For Twitter, for instance, all are counted towards the limit.
Generally, yes. However, there can be exceptions based on platform-specific features.
Viralpep provides tips and suggestions for crafting ideal content within platform-specific limits.
Yes, Viralpep allows the scheduling of GIF posts across all supported platforms.
Each platform has size limits, but Viralpep optimizes your GIFs to meet these criteria.
Absolutely! Our analytics feature will provide insights into the performance of your GIF posts.
Each platform’s native settings determine the autoplay of GIFs. However, most platforms do support autoplay for GIFs.
Viralpep has features allowing you to repost and recycle your content, including GIFs.
Viralpep’s "Post GIFs" feature supports GIF postings in stories for platforms that natively allow it.
Viralpep's "Post Photos" feature allows multi-platform scheduling to save time and ensure consistency.
Limits vary based on your Viralpep plan, but all plans offer generous scheduling capacities.
Viralpep offers easy integrations with popular cloud storage solutions, ensuring smooth image import/export.
Our analytics are detailed, offering performance metrics for each image you post.
We support the most common image formats. There might be size recommendations based on the platform, but Viralpep ensures flexibility.
By scheduling images at optimal times and analyzing their performance, you can tweak your strategy for maximum engagement.
It offers intuitive tools to design pins that engage and resonate with your target audience, improving overall engagement.
Analytics provide insights on pin performance, allowing you to refine designs and optimize content for better engagement.
Absolutely! Viralpep allows you to create pins for your Pinterest platform easily.
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