FAQs

About Viralpep:

Do you have other question?
 
Viralpep is a social media management tool used by marketing personnel as well as small businesses and enterprises. Our platform enables you to publish, schedule, and analyse the content, even measure the ROI easily across all the social media channels using single dashboard.
You can login using your existing Facebook, Google+ or LinkedIn account or sign up on Viralpep and create a new account.
Yes, you can create your account on Viralpep using your Google+, Facebook or LinkedIn easily.

Plans:

We offer four plans:
  • Free - You can add up to 3 social profiles, pages or groups in this plan and enjoy publishing and scheduling your content free for lifetime.
  • Professional - This plan allows you to schedule and publish your content in up to 7 social profiles, pages or groups.
  • Business - In this plan, you can add up to 20 social profiles in your Viralpep profile. You can customize setting, schedule content, get training and 24*7 support from our team. You can also add 10 team members.
  • Enterprise - This plan allows you to add up to 50 social profiles in your Viralpep profile. Allowing you to customize setting, schedule content, get training and 24*7 support from our team. You can also add up to 20 team members.

Note:We offer 15 days free trial version on the last three plans.

The free plan offered by us is absolutely free for lifetime. Although there is a limitation on posting. You cannot upload more than 300 posts per month through your free account.
Once the trial version of your account expires, your account will automatically be shifted to the free account and the quantity of social profiles will be reduced accordingly.
Two plans out of total four plans include the feature of team management which are - Business plan and Enterprise plan. The team management feature allows you to add your team members to your Viralpep account and alleviate the burden off your shoulder. This allows them to manage the social profiles on your behalf in which you have granted them access.

Payment:

You can pay us using secured Paypal only.
We do not store any information of your credit or debit card.
You can easily upgrade or downgrade your current plan according to your requirement and choices, there is no restriction on the same.
We offer two billing cycles: Monthly i.e. for 30 days and Annually, which is for 360 days. You can either choose to pay monthly or go for the annual package according to your requirements.
We do not store any information of payment on Viralpep, so you cannot store any payment related information on our site. But, since the user has to pay for Viralpep services using Paypal, you can update the information for next payment on Paypal.

Features:

The team management feature allows you to add the team members or subordinates in your Viralpep account without giving away the authority. This feature is extremely useful when you are managing a lot of social media profiles. You can allot different profiles to different team members and alleviate the burden. It eliminates the repetition of work and streamlines the process. You can also customize the responsibilities of each subordinate.
Viralpep is an efficient tool for content scheduling. Firstly, select the social profiles on which you want to publish your post. Once you upload the content, you will be provided with the option of publishing or scheduling, select scheduling. You will then be asked time and date for updating the post on your profile. Set the time, and you are done. It will be uploaded at the scheduled time and date. It is as easy as it sounds.
We currently support 4 social media platforms - Facebook, Twitter, LinkedIn and Google Plus. We are planning to expand our reach to Instagram as well, in near future.
We allow our users to upload bulk images in one go. You do not have to go through the exhausting task of selecting image over and again to post it on the social profiles.
The team management feature which is available in our Business and Enterprise plans allows you to give the admin rights to your team member. You can easily add your team members in your Business or Enterprise account and grant either sub-account or admin access to him/her, by which he/she can manage your account on your behalf. Even then the authority to edit the access permissions remain with you.
Yes, our website is compatible with all the mobile devices. So even if you are planning to travel anywhere, just log in with your mobile device and don’t miss out on the work.
Yes, you can download the subscription package invoice it in a pdf format.
Yes, Viralpep allows you to change the timezone of a specific post you want to schedule. You can change the timezone as follows: Go to ‘Create Post’ page, a schedule pop up will open. In it, select the edit option. You will be then asked to enter city for timezone. Enter the favourable option and it's done.

Account:

Yes, your Viralpep account will stay active for the lifetime. Once you create your Viralpep account, you will be asked to choose one from the four available plans i.e. Free, Professional, Business, and Enterprise. If you select a plan other than free, and once that plan expires, your account will be automatically transferred to the free plan and stay active for the lifetime whereas if you select the free plan, you can avail free services of Viralpep for the lifetime.
In case your current plan expires and you fail to renew it, your account will not be closed. Once the plan expires, your account will automatically be shifted to the free plan and you can continue managing up to 3 social media profiles from it.
Don’t worry, if you have forgotten to make the payment. Your account will not be closed, it will simply be shifted to the free account. You can renew your plan by making the payment now. Better late than never.
We usually provide discount or promo code only on special occasion or festivals. You can always contact us for the same to know about our special offers for activating your plan.
It might be one of the two reasons, as to why you want to cancel the account - either your plan expired or you don’t want to use the account at present. If it is the first reason, then your account will automatically be transferred to free plan and you can use the free services of Viralpep. Whereas if it is the second reason, then you can take a break from it and get back to it whenever you want to use it.
No, we do not provide any refund facility. Although, you can always try 15 days free trial version available on each plan to understand if the plan matches your suitability or not, and then decide on purchasing the same.
Yes, you can easily change or set the password for your Viralpep account even if you have signed up using any social media account on Viralpep.
Yes, you can delete the social account and add the same again whenever you want. There is no such limitation on your Viralpep account. The only time when you won’t be able to add your account is when you reach the maximum limit of social profiles of your plan.

First, you have to make sure that you have chosen either one of the two plans i.e. Business or Enterprise, because only these two plans support team management feature.

You can easily create the account for your team members from manage panel available on ‘Manage Team’ module.This will allow you to create and manage your team member’s account.

When you set up your Viralpep account, the software automatically detects the timezone of your system and sets it as default. If you want to change your timezone you can do it easily by following the mentioned steps - just go to your Viralpep profile, click on the timezone setting panel and select the timezone you want to.
It is important to update your social media accounts with the latest details. But if the social media accounts in which you made changes are linked to your Viralpep account, then it is necessary for you to re-authenticate those social profiles on the Viralpep account.

Support

We always try to better ourselves and if you have any suggestions or issues you can click here and share your concerns with her. You can also write to us on support@viralpep.com. We will try our best to solve your query as fast as possible.
You can contact us by writing to us on our email id support@viralpep.com. We provide 24x7 customer support and quick response to our clients. The phone service is currently unavailable and we are working on it.
You are provided with the token for your social account which allows you to publish your content on your social profile. If the access token of your social account expires, you are requested to re-authenticate the token of the account to be able to post the content on it.
The content scheduled or published by your team member will remain in your account even if you have deleted the account of one of your team members. Deleting your team member’s account will not have any effect on your scheduled or published content.
Even if you add your team members in your Viralpep account, the ultimate authority of the account remains with you. Whenever your team member schedules or publishes any post on any social profile, the request for approval of the posts will be directed to you. Only if you approve the post, it will be published and if you disapprove the same will be not be posted. You can customize the permission to be granted to each of your team member just the way you want.
Yes, you will receive a notification for every scheduled post that has been published. We make sure you stay updated with the activities of your social media profile by notifying you through email.
Viralpep offers you to publish and schedule the content across all your social channels. But it doesn’t allow you to delete the posts that were previously posted on your social profiles. You have to do it manually.
We offer 15-days trial period to each user. But, if you are still confused regarding the plan, you can contact us via email and share your concerns for extension of the trial period.