Customer Experience is of utmost importance to us. Keeping in mind all the recurring issues and queries, we have created a comprehensive FAQ section for your perusal. You will get all the information related to your account, plan, pricing, features, and more.
Request a Feature
If you think a specific feature should be present in Viralpep, we would love to know more about it. We have dedicated a page to take in requests from users for new features. On your submissions for the feature, we will review and respond at the earliest. Our goal is to make Viralpep more accessible.
We are listening. We have introduced a ticketing widget that expedites your issues. The widget is present on your dashboard. Once you click on it, you can then fill in different sections and submit. Moreover, you can also check the status of your current ticket and the ones submitted in the past.
You will now be able to see a preview of the post content, including graphics, before finally scheduling/publishing on the different social media platforms. It will help you look at the post from a user's perspective. You may also spot a mistake and rectify it before the post is live.
New User Interface
The new look is all about "less is more." Along with a minimalistic approach, we have also worked on the speed of the application. The dashboard is clutter-free, more streamlined, and to the point. In the "What's New" section, you will be notified of all the new changes we implement in the Viralpep. The Notification section will provide alerts regarding package expiration date, team approvals, etc.
Changes to our forever free plan.
We launched Viralpep more than five years ago with the mission to simplify your social media sharing experience. What started as a service to manage & share your social media posts has evolved into a place for millions of businesses, marketers & individuals to manage their social media. Starting August 18, 2021, there is a change in our forever free package, allowing you to schedule 10 posts a month and connect 3 social media accounts. We know this is a significant shift and may come as a surprise, so we wanted to let you know well in advance and give you resources to make this easier. If you have already scheduled your social media posts, you do not need to worry, and this is only for any schedules from now on. If you decide you want more posts, you can always upgrade your package. Plans start at $15 per month in the U.S. for unlimited postings and include additional member benefits like connecting 5 social media accounts and more. Thank you for using Viralpep, and we hope to continue to be the home for your social media journey.
We now accept PayPal.
We have recently introduced PayPal as another way to pay on our site. PayPal is one of the most trusted payment methods in the world. You can either make one-off payments or have a PayPal account, and you can choose to set it up with your bank account, debit, or credit cards. Most importantly, it uses the latest in data encryption and anti-fraud technology to keep your information secure.
We've Updated Our Terms of Service.
Today we're updating our Terms of Service. In the spirit of alignment, we've adjusted our terms to reflect better the best interests of both our customers and Viralpep. We've also added clarification around some terms customers have expressed confusion about. Ultimately, we think our new and improved Terms of Service will make everyone's lives easier.
We're starting a changelog.This is your first changelog.
Big news today, we're starting a public changelog, so you're always up to date with all the updates, improvements, and fixes that are made in Viralpep.
Even though we work on Viralpep all the time, sometimes it may seem that little is happening. This changelog is here to improve that essential part of the communication between you and us.
You'll always receive an update when we change something in the widget, or if needed, all things we've changed is available on our Viralpep changelog page.